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Principles of Customer Service TQUK Certificate Level 2 (Online)

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LOCATION & START DATE
Unknown - as required
LEVEL
Level 2 Levels Explained
DURATION
12 weeks
LEARNING AREA
Business School Find out more
ATTENDANCE
Distance Learning

Principles of Customer Service TQUK Certificate Level 2 (Online)

Customer Service for Health and Social Care Settings This qualification provides the knowledge and skills required by employers to work in a range of different environments in a customer service role. You will be able to develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

What you will learn

• Unit 1: Principles of customer service and delivery
• Unit 2: Understand customers
• Unit 3: Understand employer organisations
• Unit 4: Understand how to communicate with customers
• Unit 5: Understand how to handle customer information
• Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
• Unit 7: Understand how to develop customer relationships

Entry requirements

Aged 19+ at the beginning of the academic year and will need to have the right to study in the UK and been a resident for a minimum of 3 years.

Assessment

The qualification is assessed by internally set and marked assessments subject to external quality assurance. Where indicated in the unit specifications, assessment must meet the requirements of the identified assessment strategy/principles. Materials for internal assessment must be submitted to The Equal Platform for approval prior to use and must be mapped to the relevant unit, learning outcome and assessment criteria. All learning outcomes must be met to achieve a Pass – there is no grading.

Progression

Level 2 Diploma in Customer Service
Level 3 Diploma in Customer Service
Level 3 Certificate in Principles of Customer Service

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• Unit 1: Principles of customer service and delivery
• Unit 2: Understand customers
• Unit 3: Understand employer organisations
• Unit 4: Understand how to communicate with customers
• Unit 5: Understand how to handle customer information
• Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
• Unit 7: Understand how to develop customer relationships

Aged 19+ at the beginning of the academic year and will need to have the right to study in the UK and been a resident for a minimum of 3 years.

The qualification is assessed by internally set and marked assessments subject to external quality assurance. Where indicated in the unit specifications, assessment must meet the requirements of the identified assessment strategy/principles. Materials for internal assessment must be submitted to The Equal Platform for approval prior to use and must be mapped to the relevant unit, learning outcome and assessment criteria. All learning outcomes must be met to achieve a Pass – there is no grading.

Level 2 Diploma in Customer Service Level 3 Diploma in Customer Service Level 3 Certificate in Principles of Customer Service

Unknown

Related Topics

What next?

How to Apply Attend an Open Event Download a Brochure Ask a Question

Dates & Locations

Adult
  • Location - Unknown
  • Start Date - As required

  • Tuition Fees: £0.00*
            
    *Please note - Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.

    MORE INFORMATION ON FINANCIAL SUPPORT
    Information for ages 19+
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Course Code 13829-OTH-24

Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.

Principles of Customer Service TQUK Certificate Level 2 (Online) Level 2 Unknown https://www.cornwall.ac.uk/wp-content/uploads/2023/12/Customer-Service-for-Health-and-Social-Care-Settings.jpg CustomerService, customer, service, customers