Customer Service for Health and Social Care Settings – Level 2 (Online)
Cornwall College St Austell - as required
12 weeks
Distance Learning
Course information
Less than two-thirds of those receiving care feel extremely satisfied with the quality of service they receive. To offer a sense of respect, safety and dignity, proper customer service in Health and Social Care settings is essential: this Level 2 Course gives you the foundation you need.
The best healthcare providers thrive by creating positive working relationships with patients, families, and residents. This fully online level 2 certificate is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs.
Learners may be eligible for funding which means the course won’t cost a thing to complete (subject to eligibility). There is a £125 cancellation fee if a learner enrols and fails to complete or withdraws early from the course. This fee is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.
• How to identify the types of customers who interact with health and social care services
• Different communication methods used in health and social care settings
• How to provide a safe, welcoming and inclusive environment for diverse needs
Cornwall College St Austell
Set at the top of St Austell, with incredible views over the bay, our campus boasts ground-breaking facilities and exceptional student spaces. The Keay Theatre area plays host to our famous Altitude Dance Academy and performing arts, while our award-winning student restaurant Cloisters is recognised as one of the best in the country. Brand new electric vehicle training labs set within our modern construction and engineering buildings showcase just some of the incredible opportunities for people in St Austell and beyond.
Read more on the exciting developments at St Austell & Camborne
Find out more about our St Austell campus
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Open Event at Bicton College
16-19 Adult Apprenticeship University- Dates
18th January 2025, 10:00am - 12:00pm
26th April 2025, 10:00am - 12:00pm
Open Event at Duchy College Stoke Climsland
16-19 Adult Apprenticeship University- Dates
25th January 2025, 10:00am - 12:00pm
23rd April 2025, 5:00pm - 7:00pm
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| Course type | Adult Employer Training |
| Apply now | |
| Tuition Fees: £0.00
If you are aged 19+, the cost of the course will depend on your circumstances. Detailed information can be found in our Financial Support Section. Financial support for ages 19+ |
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Course Code 13882-OTH-24
Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.