Bicton College
Open Event at Bicton College
- 18 Jan 25
- 26 Apr 25
Customer Service for Health and Social Care Settings – Level 2 (Online)
LOCATION & START DATE
Online - as required
Online - as required
DURATION
12 weeks
12 weeks
ATTENDANCE
Distance Learning
Distance Learning
Course information
Less than two-thirds of those receiving care feel extremely satisfied with the quality of service they receive. To offer a sense of respect, safety and dignity, proper customer service in Health and Social Care settings is essential: this Level 2 Course gives you the foundation you need.
The best healthcare providers thrive by creating positive working relationships with patients, families, and residents. This fully online level 2 certificate is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs.
Learners may be eligible for funding which means the course won’t cost a thing to complete (subject to eligibility). There is a £125 cancellation fee if a learner enrols and fails to complete or withdraws early from the course. This fee is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.
• Understanding customer expectations in health and social care settings
• How to identify the types of customers who interact with health and social care services
• Different communication methods used in health and social care settings
• How to provide a safe, welcoming and inclusive environment for diverse needs
• How to identify the types of customers who interact with health and social care services
• Different communication methods used in health and social care settings
• How to provide a safe, welcoming and inclusive environment for diverse needs
19+, Currently live in England, Resident in the UK/EU for 3+ years, L1 Literacy Initial Assessment, Computer access
Online, written submissions to an assessor
L2 Adult Care Diploma
Online
Study from anywhere with the flexibility and convenience of our online courses. Access high-quality learning materials and interactive sessions through our user-friendly online platform, designed to bring education directly to you. Whether you’re at home, at work, or on the go, you’ll enjoy a seamless learning experience supported by expert tutors and engaging resources. Discover a world of opportunity and achieve your goals on your schedule, with the freedom to learn in a way that suits your lifestyle.
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| Course type | Adult Employer Training |
| Apply now | |
| Tuition Fees: £0.00
If you are aged 19+, the cost of the course will depend on your circumstances. Detailed information can be found in our Financial Support Section. Financial support for ages 19+ |
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Course Code 13882-OTH-24
Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.
Customer Service for Health and Social Care Settings – Level 2 (Online)
Level 2
Online
https://www.cornwall.ac.uk/wp-content/uploads/2023/12/Customer-Service-for-Health-and-Social-Care-Settings.jpg
Care, HealthandSocialCare, Carer, CustomerService, Communication