Customer Service Practitioner Apprenticeship

Course information

Customer Service is the human element of any business delivering products or services to customers. Whilst a strong, recognisable brand and having unique selling points is important, it’s professional staff delivering on brand promises that brings the organisation’s values, policies and procedures to life, bringing customers back time and time again… Happy customers leads to successful business!

If you enjoy variety, like people and would enjoy the challenge of dealing with different situations every day, then a Customer Service Practitioner apprenticeship would be a perfect choice for you… not only will you ‘earn while you learn’ in a vibrant, customer-facing environment in the real world, but you will gain professional skills and an internationally recognised qualification to support your future…

Whether new to the role or seeking to develop your practice, a Customer Service Practitioner apprenticeship, supported by tutors who have recent industry experience, can take you in any direction – business to business, business to customer, retail, sales or hospitality. If you enjoy interacting with people then ‘the world really is your oyster!’

What You Will Learn

A variety of skills to help you in the workplace, such as:

Influencing skills
organisation and time management
Dealing with conflict and challenge
Self-development and self-awareness
Understanding your organisation
Effective communication skills teamwork
Customer experience
In addition to this core apprenticeship, we also offer additional qualifications to allow you to develop a particular specialism in the business world that will help your organisation. These can include short courses* in:

Finance
Learning and development
Social media
Digital marketing
Health and safety
Marketing
Web design
e-Commerce
HR

Entry Requirements

Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. You will need English and maths GCSEs at grade 3, plus any criteria specific to you employer. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Progression

The Level 3 Business Administration Apprenticeship, there will may also be a new Customer Service Apprenticehip available at the time you complete this course (these new programmes are still being developed in partnership with industry and awarding bodies).

Cornwall College Camborne

Cornwall College Camborne

Our Camborne campus has served as a vocational training hub for nearly a century. The iconic Tamar tower and the ‘big top’ that covers our construction and engineering provision, are landmarks known throughout the area. This legacy, combined with an exciting modernisation programme, has made Cornwall College Camborne the home of cutting edge facilities, dynamic learning experiences and fantastic student spaces. Open and modern learning areas, electric vehicle training labs, esports gaming facilities, chill out areas, an award-winning restaurant and plenty more besides, makes this the perfect place to have your #careercollege experience.

Read more on the exciting developments at St Austell & Camborne

Find out more about our Camborne campus

Cornwall College St Austell

Cornwall College St Austell

Set at the top of St Austell, with incredible views over the bay, our campus boasts ground-breaking facilities and exceptional student spaces. The Keay Theatre area plays host to our famous Altitude Dance Academy and performing arts, while our award-winning student restaurant Cloisters is recognised as one of the best in the country. Brand new electric vehicle training labs set within our modern construction and engineering buildings showcase just some of the incredible opportunities for people in St Austell and beyond.

Read more on the exciting developments at St Austell & Camborne

Find out more about our St Austell campus

Events

Open Event at Bicton College

16-19 Adult Apprenticeship University

• Dates
  18th January 2025, 10:00am - 12:00pm
  26th April 2025, 10:00am - 12:00pm
  

Discover our courses, apprenticeships, tour our campuses and meet our amazing team at one of our Open Days!  View Event

Open Event & Taster at St Austell Campus

16-19 Adult Apprenticeship University

• Dates
  8th February 2025, 10:00am - 12:00pm
  8th May 2025, 5:00pm - 7:00pm
  

Discover our courses, apprenticeships, tour our campuses and meet our amazing team at one of our Open Events! View Event